Account Settings

You can manage your account settings when you need to update your personal information.

You can update your email address, phone number, language, and time zone in your MyVeeva for Patients account settings. By default, your email address, phone number, and language are entered for you by your study team, and your time zone is the same as your study team’s.

• Web App
• Android and iOS Apps

• Updating Your Email Address

  We use your email address as your username and to help verify your identity when you update your password or phone number. We also send notifications from study sites about new consent forms to the email address on your profile.

  1. Select the Account icon ( ) in the upper-right corner.
  2. Select Account.
  3. Select the Edit button ( ) next to your email address.
  4. Enter your new email address and select Confirm. Make sure to include the at sign (@) and domain, for example, patient@veeva.com.
  5. Enter your password and select Continue. We send an email to the new address to confirm your change and your old address to notify you.
  6. In your new email account, select Confirm Change. We open the Confirm Identity page in your browser and send a code to your mobile number in a text message. If you don't receive the code, you can select Send Another Code to request another text message or Get a Voice Call to request a phone call with the code.
  7. Enter the code and select Next. Your change is verified.

  Updating Your Phone Number

  We use your phone number only to verify your identity when you perform actions such as logging in or submitting a consent form. The phone number you use must be able to receive text messages so you can receive verification codes.

  Updating Your Phone Number While Logged Out

  1. Enter your email and password on the login page, and select Log In.
  2. Select Incorrect Number. We send an email to your email address.
  3. In the email, select Confirm Change. We open the Update Phone Number page in your browser.
  4. If you need to change your country code, select an option from the list next to the number field.
  5. Enter your new phone number and select Update. We send a code to your new number in a text message. If you don't receive the code, you can select Send Another Code to request another text message or Get a Voice Call to request a phone call with the code.
  6. Enter the code and select Next. Your change is verified.

  Updating Your Phone Number While Logged In

  1. Select the Account icon ( ) in the upper-right corner.
  2. Select Account.
  3. Select the Edit button ( ) next to your phone number.
  4. If you need to change your country code, select an option from the list next to the number field.
  5. Enter your new phone number and select Confirm.
  6. Enter your password and select Continue. We send a code to your mobile number in a text message. If you don't receive the code, you can select Send Another Code to request another text message or Get a Voice Call to request a phone call with the code.
  7. Enter the code and select Next. Your change is verified.

• Updating Your Email Address or Phone Number

  Account in the Android app	Account in the iOS app

  1. Select the Account icon ( ) .
  2. Select Account.
  3. Select Change Email or Phone Number. We open our web app, where you can complete the steps described in the Web App tab of this page.

Updating Your Preferred Language

Your preferred language and locale apply to the labels in our apps and the messages we send you. Currently, we support:

• Chinese (Singapore)
• Dutch
• English
• French
• German
• Italian
• Japanese
• Korean
• Norwegian
• Polish
• Portuguese (Brazil)
• Spanish
• Spanish (Mexico)
• Swedish
• Thai
• Turkish

The materials such as consent forms that study sites send you may not be in your preferred locale-specific language. Please contact the study site if you have questions about the materials.

• 1. Select the Account icon ( ) in the upper-right corner.
  2. Select Account.
  3. Select the Edit button ( ) next to your preferred language.
  4. Select a language and locale from the list.
  5. Select Confirm.
  6. Select Change.

  Your selected language and locale will be reflected in our Android, iOS, and web apps, as well as in notifications from MyVeeva for Patients.

• 1. Select the Account icon ( ) .
  2. Select Account.
  3. Select the list under Preferred Language.
  4. Select a language and locale from the list.
  5. Select Apply.

  Your selected language and locale will be reflected in our Android, iOS, and web apps, as well as in notifications from MyVeeva for Patients.

Updating Your Time Zone

You can change your time zone so that your tasks, visits, and notifications make sense for your location.

• 1. Select the Account icon ( ) in the upper-right corner.
  2. Select Account.
  3. Select the Edit button ( ) next to your time zone.
  4. Select one of the time zones from the list.
  5. Select Confirm.
  6. Select Change.

  We update our web app and messages to be in the new time zone, and we'll display our Android and iOS apps in the new time zone if you log in there.

• 1. Select the Account icon ( ) .
  2. Select Account.
  3. Select the list under Time Zone.
  4. Select one of the time zones from the list.
  5. Select Apply.

  We update our Android and iOS apps and messages to be in the new time zone, and we'll display our web app in the new time zone if you log in there.

• Updating Your Notification Preferences

  You can change your notification preferences so that we can send push notifications to your device.

  1. Select the Account icon ( ) .
  2. Select Account.
  3. Select Push Notifications.
  4. When your device settings open, turn on push notifications for MyVeeva.

• Updating Your Security and Biometric Preferences

  You can change your security preferences so that you can use biometric settings such as face scan or fingerprint scan to log in to the app and sign consent forms.

  1. Select the Account icon ( ) .
  2. Select Account.
  3. Select your preferred biometric setting under Security.
  • If you’re using the Android app, you can turn your preferred biometric setting on or off in the app.
  • If you’re using the iOS app, we open your device settings so you can turn your preferred biometric setting on for MyVeeva.

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