eConsent

MyVeeva for Patients allows you to review, complete, and download study consent forms in an easy-to-use application.

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Overview of eConsent

Documents to review

Clinical studies are required to have participants review and sign informed consent forms to provide their consent and participate in a study. You might even sign different versions of the forms over the course of a study. For many studies, these forms are signed on paper or in a different application than the one you use to communicate with the study site. MyVeeva for Patients allows you to review, complete, and download electronic consent forms, or eConsent forms, online, removing the need to print the forms altogether.

For some studies, you might review the consent form with the site coordinator in person, on the phone, or online. No matter how you communicate with the site, you can contact them if you have any questions about the study before you sign or decline a form, and you can also download the form from the application if you want to share it with your family or care team offline.

Reviewing eConsent Forms

Example ICF

Complete the following steps to review an eConsent form or forms:

  1. Complete one of the steps below. If this is your first time using MyVeeva for Patients, you’ll also need to register your account. See the Registering Your Account section of the Account page for more information.
    • If you’re coming from an invitation email, select View eConsent in the email.
    • If you’re consenting with your site coordinator in person and they show you a QR code, scan the code with your device’s camera or go to the web address below it.
    • If you already have a MyVeeva for Patients account, you can log in at patients.myveeva.com directly. If you have eConsent forms to review, we’ll display them.
  2. Select Begin Review or one of the forms on the list. If you select Begin Review, we display the first form on the list.

Note If your study uses only one form, only one form is displayed on the list. Additionally, if you have eConsent forms to review for multiple studies, you can select the linked name of the study under the list of forms to go to the next or previous study.

  1. Scroll through the form and review it. As you view its sections and subsections, your progress is displayed in the table of contents. The table of contents is displayed to the right of the form on larger screens and in the hamburger menu on smaller screens. A gray background and green checkmark on the table of contents means you’ve viewed that section or answered its required question, and a white background with no checkmark means you haven’t.

Tips You can zoom in using your browser if you’re having difficulty reading the form, and you can use your mobile device's functionality to zoom in on images and pan around them. Additionally, the table of contents and the eConsent forms have separate scroll bars in desktop browsers. Position your mouse's pointer over the table of contents to scroll up and down within it.

  1. If you’re done reading a section and the form includes more than one, select Next Section at the bottom of the page. If you want to return to a previous section, you can select Previous Section or select the section on the table of contents. You can also select a section on the table of contents to skip to it, but you’ll need to view all sections and answer any required questions before you can sign.
  2. If at any point you want to return to the list of forms for the study, select the Back to List button ( < ) in the page heading.
  3. If the form includes questions, select your answers. If the question is required, you have to answer it before you can sign and submit the form. See the Answering Questions on eConsent Forms section below for more information.
  4. If you consent to what’s on the form, sign and submit it. See the Signing and Submitting eConsent Forms section below for more information.
  5. If you don’t consent to what’s on the form, decline it. This might mean you don’t want to or won’t be able to participate in the study. See the Declining eConsent Forms section below for more information.
  6. If you have multiple forms to complete for the study, complete the following steps:
    1. Select Continue or one of the other uncompleted forms on the list. Your progress through the total number of forms is displayed above the list and in the heading of each form. Forms that you’ve completed are displayed with a green background and status on the list (for example, Signed Today), and forms that you haven’t completed are displayed with a gray background and right arrow.
    2. Repeat Steps 3 to 8 above for each form on the list.
  7. If you want to view a form after you’ve completed it, select its row to do so.
  8. When you’re done, select Go to My Documents to go to your documents. See the Documents page for more information.

Tip If your study uses multiple forms, you can complete them all during the same session or you can log out and return to MyVeeva for Patients later after you review the forms more with the site coordinator, your family, or your care team. You can also tell the site that you no longer want to participate.

Answering Questions on eConsent Forms

Answering a required question

We display required questions with a red bar next to them and a message underneath. You have to answer any required questions to mark their sections as complete on the table of contents and to be able to sign and submit the form. If a question is optional, you can either answer it or sign and submit the form without an answer.

Complete one of the following steps to answer questions on eConsent forms:

  • One Answer: For questions with only one possible answer, select the checkbox next to the answer if it applies to you. Questions with only one answer are always optional.
  • More Than One Answer: For questions with more than one possible answer, select the option for your answer. Questions with more than one answer can be optional or required.

Signing and Submitting eConsent Forms

Signature field

If you consent to what’s on a form, have viewed its content and answered its questions, and are ready to sign and submit it, complete the steps below. Make sure you have your mobile phone nearby if you’re not already using it.

  1. Open the form that you want to sign and go to its signature section. The signature section is indicated by an orange box that points to the section on the table of contents, and the orange box is also next to the signature field in the section. See the Reviewing eConsent Forms section above for more information about reviewing forms.
  2. Select the Signature field. We fill in your name in a signature font, and you can select the X in the field if you later want to remove the signature. Additionally, we automatically fill in your printed name and we add the date and time when you submit the document, so you only need to click to sign.

Note You have to display all the form's sections and answer any required questions before you can sign an eConsent form. If you click the signature field before completing all the sections, we flash the uncompleted sections with an orange border on the table of contents to help you find them.

Select the View Uncompleted Section link in the signature field to go to the first section that you haven't completed, then continue to any other sections that don't have a green checkmark on the table of contents. When you've completed all the sections, return to the signature section.

  1. When you’re ready to submit the signed form, select Submit in the banner at the top of the page. The Please Verify Your Identity dialog box is displayed, and we send a code to your mobile number in a text message. If you don’t receive the code, you can select Resend Code.
  2. Enter the six-digit code in the Verification Code box.
  3. Select Submit. We send your form to the study team to sign, and we redisplay the list of forms.

Declining eConsent Forms

Declining an eConsent form

When you decline a form, it means you don’t consent to what’s on it. This might mean that you can’t participate in the study, so please discuss your decision with your site coordinator before you decline. If you decline when you don’t mean to or you change your mind, contact your study site to ask them to resend the form.

If you don’t consent to what’s on a form, complete the following steps to decline it:

  1. In the banner at the top of the form, select I don’t want to sign this document.
  2. Select Decline to decline the form, or select Cancel to return to the form.

Note You can't select the link to decline if you've applied your signature but haven't submitted the form yet. To view the link again, select the X in the signature field to clear it.

Downloading eConsent Forms

If you want to download an eConsent form, select the Download PDF button ( Download PDF button ) at the top of the page when you’re viewing the form. You can download the form before or after you complete it, and you can also download the form later on the My Documents page.

See the Documents page for more information.

Withdrawing From a Study

If you want to withdraw from a study and no longer participate in it, call or email the study site and they can remove you.