Surveys

MyVeeva for Patients allows you to complete surveys.

Surveys ask you questions about different aspects of your health. As a participant in a clinical trial, your study team may assign surveys to you in order to measure your experience in the study. MyVeeva for Patients allows you to easily complete your surveys and securely send your responses to your study team.

In your tasks, surveys are assigned to you and shown with their due dates. For example, you may have a survey due once per day by a specific time, or you may have a survey that allows you to take it as many times per day as you need. Ask your study team if you have questions about your specific surveys or their due dates.

Registering Your MyVeeva Account

When your study team first assigns surveys to you, you’ll receive an email welcoming you to MyVeeva for Patients. If you don’t already have a MyVeeva account, you’ll need to create one using the link in the welcome email.

You may have surveys waiting for you, so it’s important to create your account and begin completing your surveys as soon as you receive your welcome email.

See the Registration and Login article for more information.

Taking Your Surveys

  • Tasks page screenshot
    1. Log in and select the Tasks page in the sidebar.
    2. Select the survey you want to begin or resume from the list.
    3. Answer the questions in the survey.
    4. When you reach the end of the survey, select Submit.
  • Mobile app Tasks page screenshot
    1. Select the Dashboard icon ( Open dashboard icon ) and select Tasks.
    2. Select the survey you want to begin or resume from the list.
    3. Answer the questions in the survey.
    4. When you reach the end of the survey, select Submit.

Survey Due Dates and Times

Each survey in your tasks is shown with its due date. If a survey is due today or tomorrow, the time of day when it’s due is also shown. If a survey is due anytime after tomorrow, only the due date is shown. Future surveys will not appear until they become available to you.

Starting and Resuming Surveys

If your survey task is labeled with Start, you haven’t started it yet. You can start it at any time before it’s due.

If your survey task is labeled with Resume, you started it but didn’t finish it. You can resume it at any time before it’s due.

Question Types and Skipped Questions

Surveys may include the following types of questions and content:

Question Type
Description
Instructions

Carefully read any shown text and select OK to confirm that you read it. You must select OK to continue to the next question

Single-Choice

A single-choice question asks a question and presents you with a selection of responses. You may only select one response.

Number Scale

A number scale question asks a question and presents you with a selection of numbers to respond with. You may only select one response.

Visual Scale

A visual scale question asks you to apply a rating on a scale. The top of the scale indicates the highest possible value you can respond with. The bottom of the scale indicates the lowest possible value you can respond with. Select a point on the scale to answer the question.

Skipped Questions

At times, you may only be asked a question if it's applicable to you based on how you responded to previous questions. A skipped question does not require a response and will not be shown as you complete your survey.

Survey Progress Bar

  • Survey progress bar screenshot

    While completing a survey, you can see how far you’ve progressed by viewing the % complete and the orange progress bar at the top of your screen.

  • Mobile survey progress bar screenshot

    While completing a survey, you can see how far you’ve progressed by viewing the % complete and the orange progress bar at the top of your screen.

  • If you need to return to a question you already answered that’s before where you currently are in the survey, scroll up or select the up arrow button ( Survey up arrow icon ) to return to the previous question.

  • If you need to return to a question you already answered that’s after where you currently are in the survey, scroll down or select the down arrow button ( Survey down arrow icon ) to return to the next question.

  • If you need to exit a survey without submitting it, select the back arrow button ( Survey back arrow icon ) to return to your tasks.

    • When you exit a survey without submitting it, your progress is saved and you can resume the survey at any time before the due date. If the due date passes before you resume and submit the survey, your responses will be lost and the survey will be considered missed.

Submitting a Survey

  • Survey submit button screenshot

    When you respond to all applicable questions in a survey and you’re ready to finish, select Submit to submit your answers. Once your answers are successfully submitted, you’ll be redirected to your tasks.

  • Mobile survey submit button screenshot

    When you respond to all applicable questions in a survey and you’re ready to finish, select Submit to submit your answers. Once your answers are successfully submitted, you’ll be redirected to your tasks.

  • Resuming Surveys While Offline

    Mobile offline survey screenshot

    You can complete in-progress surveys in the MyVeeva for Patients Android and iOS apps while your device is offline. Only surveys that were started while your device had a connection can be resumed and submitted while your device is offline. You can’t access any new surveys until your device has a connection.

    Any surveys that you submit while offline will be sent to your study team the next time your device has a connection.

Survey Notifications

While you’re participating in a study, MyVeeva for Patients will send you email notifications to notify you of approaching survey due dates, when new surveys become available, or if you’ve missed a survey.

Surveys and Your Preferred Language

If your surveys aren't available in your MyVeeva for Patients preferred language, you may see your surveys in one language and the rest of the application in another language. Contact your study team to understand which languages your study supports.

All notifications are sent in your MyVeeva for Patients preferred language. See the Account Settings article for more information.