Account

Your account can be used for multiple studies. You only need to register once.

When you’re first invited to use MyVeeva for Patients for a study, you must register your account using the email address and phone number entered by the study site. Afterward, you can use your account for other studies and manage your own account settings.

If you’re a registered user or are registering your account, make sure you have your mobile phone nearby if you’re not already using it. You’ll need it to verify your identity.

If the study team doesn’t enter contact information for you and you’re not registering an account, the information on this page doesn’t apply to you. You’ll complete your consent forms in person and won’t register an account. See the Consent page for more information.

Registering Your Account

    1. Click the button in the invitation email, or scan the QR code shown to you by the site coordinator with your device's camera. We open MyVeeva for Patients in your web browser.
    2. If you want to view the MyVeeva for Patients terms of use or privacy policy, select the Terms of Use or Privacy Policy link. By registering an account, you agree to the terms of use and privacy policy.
    3. Enter a password in the Password field, and reenter it in the Confirm Password field. The password must be at least eight characters and include one number, uppercase letter, lowercase letter, and special character.
    4. Select Set Password and Continue. We send a code to your mobile number in a text message.
    5. Enter the code and select Next. We register your account and display your task or document.

    Note If you don't receive the code, make sure your mobile phone has a signal. You can select Send Another Code to request another text message or Get a Voice Call to request a phone call.

    If you still don’t receive the code, your phone number may be wrong in the system. Check with the study site to make sure your phone number is correct.

  • You'll need to register your account in the web app before you can log in using the iOS app. Select the Web App tab above for more information.

Logging In

    1. Go to patients.myveeva.com in your web browser. If you've logged in before with this browser and device and selected Remember My Email, skip to Step 5 below.
    2. Enter your full email address.
    3. If you want us to remember your email the next time you log in using this browser and device, select the Remember My Email checkbox.
    4. Select Next. We display the login page for your area.
    5. Enter your password and select Log In. We send a code to your mobile number in a text message. If you don't receive the code, you can select Send Another Code to request another text message or Get a Voice Call to request a phone call with the code.
    6. Note If you want to use a different email address and account, select the Use Different Account link to return to the first page.

    7. Enter the code and select Next. If you have incomplete tasks, we display them. If you’ve completed all your study tasks, we display your documents.
    1. Open the MyVeeva for Patients iOS app.
    2. Enter your full email address.
    3. If you want us to remember your email the next time you log in on this device, select the Remember My Email checkbox.
    4. Select Next.
    5. Enter your password and select Log In. We send a code to your mobile number in a text message. If you don't receive the code, you can re-select Send Code to request another text message or select Get a Call to request a phone call with the code.
    6. Note If you want to use a different email address and account, select the Use Different Account link to return to the first page.

    7. Enter the code. If you have incomplete tasks, we display them. If you’ve completed all your study tasks, we display your documents.

Switching Roles

Some MyVeeva for Patients users play more than one role in studies. For example, you might be a participant in one study and a translator or witness for another. Or you might be a guardian, representative, or proxy signing with or for a participant.

If you use MyVeeva for Patients in more than one role, you can switch between them to view the documents and tasks for that role.

    1. Select the icon with your initials in the upper-right corner. The role you’re currently in is displayed in a pop-up box.
    2. Select a new role from the list.

    Note We show you notifications for all roles, regardless of which one you’re using MyVeeva for Patients as. You can also select a notification to view the item as that role.

  • iOS dashboard
    1. Select the Dashboard icon ( Open dashboard icon ) . The role you’re currently in is displayed under your name and email address.
    2. Select the box showing your role and select a new one.

Logging Out

    1. Select the icon with your initials in the upper-right corner. If you’re viewing a document in the application on a smaller screen, select the hamburger menu.
    2. Select Log Out.

    To help protect your personal information, we also log you out of MyVeeva for Patients when you close your web browser, if you’re inactive for fifteen minutes, and if you complete all your consent forms while consenting in person on a study site's device.

    1. Select the Dashboard icon ( Open dashboard icon ) .
    2. Select Account.
    3. Select Log Out.

    To help protect your personal information, we also log you out of the iOS app when you close it or if you’re inactive for thirty minutes.

Recovering Your Account

    1. On the login page, select Recover Account.
    2. Enter your email address and select Submit. We send a code to your mobile number in a text message. If you don't receive the code, you can select Send Another Code to request another text message or Get a Voice Call to request a phone call with the code.
    3. Enter the code and select Next. We send an email to your email address.
    4. In the email, select Reset Password.
    5. Enter your new password in the Password field.
    6. Reenter your new password in the Confirm Password field.
    7. Select Change Password and Continue. We display the Password Updated page.
    8. Select the Here link. We display the login page, and you can use your new password to log in.
  • When you’re on the login page, you can select Recover Account if you forgot your password. We open our web app, where you can complete the steps described in the Web App tab of this page.

Note If you think your account may have been compromised, contact Veeva’s security team at security@veeva.com.

Managing Your Account Settings

  • Updating Your Email Address

    We use your email address as your username and to help verify your identity when you update your password or phone number. We also send notifications from study sites about new consent forms to the email address on your profile.

    1. Select the icon with your initials in the upper-right corner.
    2. Select Account Settings.
    3. Select the Edit button ( Profile settings edit button ) next to your email address.
    4. Enter your new email address and select Confirm. Make sure to include the at sign (@) and domain, for example, patient@veeva.com.
    5. Enter your password and select Continue. We send an email to the new address to confirm your change and your old address to notify you.
    6. In your new email account, select Confirm Change. We open the Confirm Identity page in your browser and send a code to your mobile number in a text message. If you don't receive the code, you can select Send Another Code to request another text message or Get a Voice Call to request a phone call with the code.
    7. Enter the code and select Next. Your change is verified.

    Updating Your Phone Number

    We use your phone number only to verify your identity when you perform actions such as logging in or submitting a consent form. The phone number you use must be able to receive text messages so you can receive verification codes.

    Updating Your Phone Number While Logged Out

    1. Enter your email and password on the login page, and select Log In.
    2. Select Incorrect Number. We send an email to your email address.
    3. In the email, select Confirm Change. We open the Update Phone Number page in your browser.
    4. If you need to change your country code, select an option from the list next to the number field.
    5. Enter your new phone number and select Update. We send a code to your new number in a text message. If you don't receive the code, you can select Send Another Code to request another text message or Get a Voice Call to request a phone call with the code.
    6. Enter the code and select Next. Your change is verified.

    Updating Your Phone Number While Logged In

    1. Select the icon with your initials in the upper-right corner.
    2. Select Account Settings.
    3. Select the Edit button ( Profile settings edit button ) next to your phone number.
    4. If you need to change your country code, select an option from the list next to the number field.
    5. Enter your new phone number and select Confirm.
    6. Enter your password and select Continue. We send a code to your mobile number in a text message. If you don't receive the code, you can select Send Another Code to request another text message or Get a Voice Call to request a phone call with the code.
    7. Enter the code and select Next. Your change is verified.
  • iOS account management
    1. Select the Dashboard icon ( Open dashboard icon ) .
    2. Select Account.
    3. Select Change Email or Phone Number. We open our web app, where you can complete the steps described in the Web App tab of this page.

Updating Your Preferred Language

Your preferred language applies to the labels in our apps and the messages we send you. Currently, we support English, French, German, Italian, Polish, and Spanish.

The materials such as consent forms that study sites send you may not be in your preferred language. Please contact the study site if you have questions about the materials.

    1. Select the icon with your initials in the upper-right corner.
    2. Select Account Settings.
    3. Select the Edit button ( Profile settings edit button ) next to your preferred language.
    4. Select one of the languages from the list.
    5. Select Confirm.
    6. Select Change. We update our web app and messages to be in the new language, and we'll display our iOS app in the new language if you log in there.
    1. Select the Dashboard icon ( Open dashboard icon ) .
    2. Select Account.
    3. Select the list under Preferred Language.
    4. Select a language from the list.
    5. Select Apply. We update our iOS app and messages to be in the new language, and we'll display our web app in the new language if you log in there.

Note When you register an account, we base your language on what the study site entered for you. If you’re having trouble registering or logging in, please contact the study site.