Account

Your MyVeeva for Patients account can be used for multiple studies. You only need to register once.

On This Page

Registering Your Account

Invitation email

When you’re first invited to participate in a study using MyVeeva for Patients, the study site sends an invitation to your email and you must register your account. Afterward, you can use your MyVeeva for Patients account to participate in other studies.

Complete the following steps to register your account, and make sure you have your mobile phone nearby before you begin:

  1. Complete one of the following steps to open MyVeeva for Patients in your web browser:
    • If you’re coming from an invitation email, select View eConsent in the email. The registration invitation expires after seven days. If your invitation expires, contact the study site to request a new one.
    • If you’re consenting with your site coordinator in person and they show you a QR code, scan the code with your device’s camera or go to the web address below it.
  2. Enter a password in the Password field. The password must be at least eight characters and include one number, uppercase letter, lowercase letter, and special character. Special characters are punctuation marks or symbols that are not letters or numbers. We change the requirements to have a green checkmark or red error message as you enter your password.
  3. Reenter your password in the Confirm Password field.
  4. If you want to view the MyVeeva for Patients terms of use or privacy policy, select the Terms of Use or Privacy Policy link.

Note By registering an account, you agree to the terms of use and privacy policy. We recommend that you read them before you set your password and register your account.

  1. Select Set Password and Continue. We send a code to your mobile number in a text message. If you don’t receive the code, you can select Resend Code. If you still don’t receive the code, your phone number may be wrong in the system. Check with the study site to ensure that your phone number is entered correctly.
  2. Enter the code in the Verification Code field.
  3. Select Next. We register your account and display the consent form or forms for you. See the eConsent page for more information.

After you register the first time, you can use your MyVeeva for Patients account for future studies. If you’re invited to a new study and access the consent form from your email, we’ll send you to the login screen instead of the registration page.

Logging In

Login screen

Logging In From an Email or QR Code

Complete the steps below to log in to MyVeeva for Patients from an invitation email or using a QR code from your site coordinator. Make sure you have your mobile phone nearby if you’re not already using it.

  1. If you’re coming from an invitation email, select View eConsent in the email. If you’re consenting with your site coordinator in person and they show you a QR code, scan the code with your device’s camera or go to the web address below it.
  2. Enter your password in the Password field.
  3. Select Log In. We send a code to your mobile number in a text message. If you don’t receive the code, you can select Resend Code.
  4. Enter the code and select Next. If you have uncompleted consent forms for studies, we display them for you. If you’ve completed all the forms for your studies, we display a list of all your completed documents. See the following pages for more information:

Logging In Directly

If you want to log in to MyVeeva for Patients directly, complete the following steps and make sure you have your mobile phone nearby:

  1. Go to patients.myveeva.com in your web browser. If you’ve logged in before with this browser and device and selected Remember My Email, skip to Step 5 below.
  2. Enter your email in the Email field. Make sure to include the at sign (@) and domain, for example, patient@veeva.com.
  3. If you want us to remember your email address the next time you log in using this browser and device, select the Remember My Email checkbox.
  4. Select Next. We display the login page for your area with your email address in the Email field.
  5. Enter your password in the Password field.

Note If you want to use a different email address and account, you can select the Use Different Account link below your email address to return to the general login page and enter a different one.

  1. Select Log In. We send a code to your mobile number in a text message. If you don’t receive the code, you can select Resend Code.
  2. Enter the code and select Next. If you have uncompleted consent forms for studies, we display them for you. If you’ve completed all the forms for your studies, we display a list of all your completed documents. See the following pages for more information:

Logging Out

Logout menu

Complete the following steps to log out of MyVeeva for Patients:

  1. Select your name at the top of the page. If you’re viewing a document in the application on a smaller screen, select the hamburger menu.
  2. Select Log Out.

To help protect your personal information, we also log you out of MyVeeva for Patients when you close your web browser, if you’re inactive for fifteen minutes, and if you complete all your documents while consenting in person on a study site’s device.

Recovering Your Account

Forgot password screen

If you’ve forgotten your password, want to change it, or otherwise need to recover your account, you can reset it from the login page.

Complete the following steps to reset your password:

  1. On the login page, select Recover Account.
  2. Enter your email address in the Email field.
  3. Select Submit. We send an email to your email address.
  4. In the email, select Reset Password.

Note The email to reset your password expires after 10 minutes. If this happens, select the link in the error message and repeat Steps 2 to 4.

  1. Enter your new password in the Password field. It must be at least eight characters and include one number, special character, uppercase letter, and lowercase letter. We change the requirements to have a green checkmark or red error message as you enter your password.
  2. Reenter your new password in the Confirm Password field.
  3. Select Change Password and Continue. We display the Password Updated page.
  4. Select the Here link in the message on the page.
  5. We display the login page, and you can use your new password to log in. See the Logging In section above for more information.

Note If you think your account may have been hacked, contact Veeva’s security team at security@veeva.com.

Managing Your Profile

If you notice that your email address, phone number, or name is incorrect in the application, call or email the site for your study. They’ll need to update the information in their system.