Our goal is to be your one-stop destination for communicating online with research hospitals and clinics, saving everyone time and speeding up studies. Currently, you can use MyVeeva for Patients to complete consent forms, complete surveys, view visits and join virtual visits, and view documents that study sites share with you.
You can use your MyVeeva for Patients account for different studies throughout your life, and it’s free for participants, guardians or representatives, proxies, witnesses, and translators. To log in, you’ll need to register your account in our web app after receiving an invitation from a study.
|Registering Your Account||Registering your account is easy, secure, and familiar in MyVeeva for Patients. You'll need to register in our web app before you can log into the Android or iOS app. See the Registration and Login page for more information.|
|Downloading the App||If you have an Android device and want to use our Android app, you can download it from Google Play. If you have an iPhone or iPad and want to use our iOS app, you can download it from the App Store. If you use our mobile web app, we ask you if you want to download the Android or iOS app instead. Otherwise, you can use our web app in your browser.|
|Managing Your Account Settings||Once your account is created, you can manage your account settings such as your email address, password, language, and time zone in MyVeeva for Patients. See the Account Settings page for more information.|
|Completing Consent Forms||If a study site sends a consent form to you, you can use MyVeeva for Patients to review the form, answer any included questions, and sign and submit the form. See the Consent Forms page for more information.|
|Taking Your Surveys||If a study site assigns surveys to you, you can complete them in MyVeeva for Patients. See the Surveys page for more information.|
|Viewing Your Visits and Joining Your Virtual Visits||If a study site schedules visits for you, you can view details about them or join them virtually in MyVeeva for Patients. See the Visits page for more information.|
|Viewing Your Documents||If a study site shares an informational document with you, you can view and download it as a .PDF file in MyVeeva for Patients. See the Documents page for more information.|
Supported Operating Systems and Browsers
We currently support Android version 8.0 and later for our Android app. If you have an earlier version of Android, please update your device.
We currently support iOS version 15 and later for our iOS app. If you have an earlier version of iOS, please update your device.
We test our web app in the desktop and mobile browsers below to make sure it works well in them. The web app might work in other browsers, but we recommend that you use one of the following:
As of April 2022, we no longer support Microsoft® Internet Explorer®.
Currently, MyVeeva for Patients supports the following languages:
- Chinese (Singapore)
- Portuguese (Brazil)
- Spanish (Mexico)
You can update your preferred language in your account settings. See the Account Settings page for more information.
Note When you register an account, we base your language on what the study site entered for you. If you’re having trouble registering or logging in, please contact the study site.
You can view notifications you receive from MyVeeva for Patients by selecting your notification bell ( ) in the Android, iOS, and web apps. If you use MyVeeva for Patients in more than one role, you can view notifications for all your roles in your notification bell.
You can tell how many new notifications you have by viewing the number on the bell. When you complete a task related to an unread notification, the notification is removed from your bell.
To clear a single notification from your bell in the Android or iOS app, swipe the notification and select Clear. If you’re using the mobile web app, swipe the notification and select the X icon ( ) . To clear a single notification from your bell in the web app, hover over the notification and select the X icon ( ) .
To clear all notifications from your bell, select Clear All and confirm when prompted.
You can enable push notifications if you use the MyVeeva for Patients Android or iOS app. The first time you log in to the app, we ask if you want to enable push notifications. When they’re enabled, we group them by type in your device’s notification center, and you can select one to automatically navigate to the related task or page. You can turn push notifications on or off in your settings.
We aim to make MyVeeva for Patients accessible to you regardless of the device you’re using or disabilities you may have. Currently, our apps provide the following features:
|Alternative Text||Android, iOS, Web||
We support alternative text for images, and you can use a screen reader to hear it. The alternative text depends on the information that the study site includes on the consent form or survey.
You can use your mobile device's functionality to zoom in and pan around images as needed.
We support keyboard navigation so you can move through the application without a mouse. For example, you can press TAB to move between items, ENTER to click a button or link, and ESC to close a dialog box. If you set your keys differently or your device or browser uses different keys, you can press your alternative.
|Screen Readers||Android, iOS, Web||
We designed MyVeeva for Patients to work with screen readers, but the level of support may vary depending on your device, operating system, browser, and screen reader.
|Screen Size||Android, iOS, Web||
We designed MyVeeva for Patients to adjust to your screen size so you can use the device of your choice.
You can zoom in using your browser if you’re having trouble reading something such as a consent form. See the help documentation for your browser for more information.
Note If you notice an issue while using the accessibility features above, please contact your study team. They can report it to us, and we can look into it.