Registration and Login

Your account can be used for multiple studies. You only need to register once.

When you’re first invited to use MyVeeva for Patients for a study, you must register your account using the email address and phone number entered by the study site. Afterward, you can use your account for other studies and manage your own account settings.

If you’re a registered user or are registering your account, make sure you have your mobile phone nearby if you’re not already using it. You’ll need it to verify your identity.

If the study team doesn’t enter contact information for you and you’re not registering an account, the information on this page doesn’t apply to you. You’ll complete your consent forms in person and won’t register an account. See the Consent Forms page for more information.

• Web App
• Android and iOS Apps

Registering Your Account

• 1. Click the button in the invitation email, or scan the QR code shown to you by the site coordinator with your device's camera. We open MyVeeva for Patients in your web browser.
  2. If you want to view the MyVeeva for Patients terms of use or privacy policy, select the Terms of Use or Privacy Policy link. By registering an account, you agree to the terms of use and privacy policy.
  3. Enter a password in the Password field, and reenter it in the Confirm Password field. The password must be at least eight characters and include one number, uppercase letter, lowercase letter, and special character.
  4. Select Set Password and Continue. We send a code to your mobile number in a text message.
  5. Enter the code and select Next. We register your account and display your task or document.

  If you don't receive the code, make sure your mobile phone has a signal. You can select Send Another Code to request another text message or Get a Voice Call to request a phone call.

  If you still don’t receive the code when registering your account, your phone number may be wrong in the system. Check with your study team to make sure your phone number is correct.

• You'll need to register your account in the web app before you can log in using the Android or iOS app. Select the Web App tab above for more information.

Logging In

• 1. Go to patients.myveeva.com in your web browser. If you've logged in before with this browser and device and selected Remember My Email, skip to Step 5 below.
  2. Enter your full email address.
  3. If you want us to remember your email the next time you log in using this browser and device, select the Remember My Email checkbox.
  4. Select Next. We display the login page for your area.
  5. Enter your password and select Log In. We send a code to your mobile number in a text message. If you don't receive the code, you can select Send Another Code to request another text message or Get a Voice Call to request a phone call with the code.

  Note If you want to use a different email address and account, select the Use Different Account link to return to the first page. If you need to update your phone number or email address, see the Account Settings topic. You can also contact your study team if you're having trouble logging in.

  6. Enter the code and select Next. If you have incomplete tasks, we display them. If you’ve completed all your study tasks, we display your documents.
• 1. Open the MyVeeva for Patients Android app or iOS app.
  2. Enter your full email address.
  3. If you want us to remember your email the next time you log in on this device, select the Remember My Email checkbox.
  4. Select Next.
  5. Enter your password and select Log In. We send a code to your mobile number in a text message. If you don't receive the code, you can re-select Send Code to request another text message or select Get a Call to request a phone call with the code.

  Note If you want to use a different email address and account, select the Use Different Account link to return to the first page. If you need to update your phone number or email address, see the Account Settings topic. You can also contact your study team if you're having trouble logging in.

  6. Enter the code. If you enable biometric settings such as face scan or fingerprint scan in the app, you can use them to log in instead of entering your email, password, and a code.

  If you have incomplete tasks, we display them. If you’ve completed all your study tasks, we display your documents.

Switching Roles

Some MyVeeva for Patients users play more than one role in studies. For example, you might be a participant in one study and a translator or witness for another. Or you might be a guardian, representative, or proxy signing with or for a participant.

If you use MyVeeva for Patients in more than one role, you can switch between them to view the documents and tasks for that role. When you switch roles, a colored banner at the top of your screen indicates which role you’re currently in.

• 1. Select the Account icon ( ) in the upper-right corner. The role you’re currently in is selected.
  2. Select a new role from the list.

• Account in the Android app	Account in the iOS app

  1. Select the Account icon ( ) . The role you’re currently in is selected.
  2. Select a new role from the list.

Note We show you notifications for all roles, regardless of which one you’re using MyVeeva for Patients as. You can also select a notification to view the item as that role.

Logging Out

• 1. Select the Account icon ( ) in the upper-right corner.
  2. Select Log Out.

  To help protect your personal information, we also log you out of MyVeeva for Patients when you close your web browser, if you’re inactive for fifteen minutes, and if you complete all your consent forms while consenting in person on a study site's device.

• 1. Select the Account icon ( ) .
  2. Select Log Out.

  To help protect your personal information, we also log you out of the Android and iOS apps if you’re inactive for thirty minutes.

Recovering Your Account

• 1. On the login page, select Recover Account.
  2. Enter your email address and select Submit. We send a code to your mobile number in a text message. If you don't receive the code, you can select Send Another Code to request another text message or Get a Voice Call to request a phone call with the code.
  3. Enter the code and select Next. We send an email to your email address.
  4. In the email, select Reset Password.
  5. Enter your new password in the Password field.
  6. Reenter your new password in the Confirm Password field.
  7. Select Change Password and Continue. We display the Password Updated page.
  8. Select the Here link. We display the login page, and you can use your new password to log in.
• When you’re on the login page, you can select Recover Account if you forgot your password. We open our web app, where you can complete the steps described in the Web App tab of this page.

Note If you think your account may have been compromised, contact Veeva’s security team at security@veeva.com.

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Getting Started

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